Photo by on I imagine most workplaces are the same as mine. It’s not the customer, the workload or the boredom. What causes you the most grief is your boss.Linda came to my office, “Have you got a minute, JoJo?”I told her to shut the door and waved her to a seat.Linda sat down with a sigh. I could see tears welling. For most people, speaking to a supervisor about a problem at work is the last rung of a high ladder balanced against a thin tree rocking in a storm.We all grumble and gripe about our jobs some of the time, some people carp on about it all of the time, but when people come crying, I know there was something seriously wrong.It’s moments like this when I have to put everything to one side and listen. People want to be heard, but when tears run, they need your undivided attention. I switched off my mobile, unplugged my desk phone, and listened for over an hour.
Our personnel are our most important resource.
Everyone in our management team is adept at rattling out this pithy phrase. It trips off their…
